Bob pike has 17 books on goodreads with 156 ratings. The learning methodology is centered around new performance measurements that youll practice through interactive group activities. Dealing with difficult people christian books, bibles. Dealing effectively with difficult behavior is a skill that can nip conflict in the bud. Peter thomas, manager, ukbs career development and training.
Sometimes tricky behaviours will emerge during a training session and often when participants dont feel safe, valued or heard. Every human is unique and has a different attitude and distinct perception, learning to handle and understand their attitude is the key concept of this course. Books by bob pike author of dealing with difficult. Managing difficult participants pocketbook management. This dealing with difficult people course covers tactics for interacting with challenging people and handling tough situations. Difficult people will upset the balance of the meeting, kill the momentum, demotivate people and keep you from accomplishing critical tasks. Here are some tips on working with unwilling or just unaware but difficult trainees from author john townsend. Contact us to discuss bringing dealing with difficult people training to your workplace. The following are some coping strategies for dealing with specific character types. The dealing with difficult people workshop is an engaging onsite training seminar that provides concrete tools for handling challenging interactions with staff, customers or suppliers. A difficult participant is anyone who in some way negatively impacts the learning environment either for others or for themselves. Dealing with difficult people free book at e books directory. Dealing with difficult behaviors, we look at several tips for resolving difficult situations that typically arise in groups. Whether the difficult participant is a talker or knowitall, a fighter or arguer, a quiet or withdrawn person, a complainer, an unconsciously incompetent person, a distracter, or a rambler.
Although it is easy to label people as difficult, the real focus should always be on the actual behavior. Learn how to cope with them using such techniques as blockbusting, psychological. Bob pikes most popular book is dealing with difficult participants. The first step is to recognize how important it is to deal with the problem. Bob pike and dave arch identify 15 common difficult participants such as the preoccupied, the latecomer, the withdrawn, and the expert. Lets look at some indicators of coming conflict and how to diffuse it. Dealing with difficult workshop attendees a list apart. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant. Tips on how to deal with difficult people in meetings to have productive meetings every time. This approach to dealing with difficult people does require that you act with purpose and with forethought in relating to them. Nov 25, 2015 it takes just one person to quickly derail the most welldesigned training class. It is made freely available by its author and publisher. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant.
Dealing with difficult people training course business. Youll learn first how to identify the types of difficultparticipants, and then how to decide which. As a trainer you want to deliver training which is engaging and useful and as all experienced trainers know, a single difficult participant can. With more than 15 years as a training professional and two training industry bestselling books on the market, becky pluth. In this book, becky pike pluth provides practical and easytoimplement. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult.
As facilitators, and participants too, we have got to learn to compassionately and effectively handle these kinds of behaviors. The conduct of participants will decide how well, or badly, such differences are handled. Books by bob pike author of dealing with difficult participants. The problem comes when arguments or difficult conversations prevent the workshop from continuing, or prevent attendees from participating. The following tips outline methods of handling individual behaviors that we might consider difficult as facilitators. What makes purposive behavior ethical or evil is the intention of the doer.
Tips for dealing with difficult participants in a training. If you want to have an easier time dealing with difficult subjects, it helps to understand things from their perspective. Dealing with difficult people will help you do just that. The book is available from creative training techniques press or you can order from. Walk close to the person and facilitate from that area.
If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their ownlearning, as well as on the groups learning process. More often than not, the group as a whole is not a problem but there may be a few difficult people in your new employee orientation session. Make a list of all the difficult participant situations you can think of, and decide what strategies you can use for each one, that fits your own leadership and facilitation style. Dealing with difficult participants the bob pike group. Continuing education, whether formal or informal, is. Using an assertive communication style together with some specific techniques will help you to deal with most difficult people. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting ones approach to create different results. Dealing with difficult people is a skillsbased program which will enhance your use of the management resources that youre already applying. How to handle difficult participants laurel and associates. What situations do the participants find difficult. If you deal with difficult participants in your traini. It shows such a great variety of ways to deal with challengers that everyone will find approaches which will fit their style.
It takes just one person to quickly derail the most welldesigned training class. She has two published books related to libraries and contributed to conflict management for libraries. Whether the difficult participant is a talker or knowitall, a fighter or arguer, a quiet or. This workbook is a companion piece to our dealing with difficult people guide. The best business books to help you deal with office drama and stay sane in a toxic workplace. More than that, it is peppered with specific strategies we can use for survival in personality conflicts.
All trainers have to manage difficult participants at one time or another. Finally, it may even give us an insight into our own behavior. Dealing with difficult people download link ebooks directory. If you work with narcissists, were raised by one or two.
Though many people initially read the book so that they could handle an. Participants will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a. But i would contend that it nevertheless can be highly ethical. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Trainers clamour for any tricks they can put in their goody bag to pull out when needed. How to deal with difficult meeting or training participants. If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the groups learning process. Jan 22, 20 as facilitators, and participants too, we have got to learn to compassionately and effectively handle these kinds of behaviors. Dealing with difficult people free book at ebooks directory.
In this book, becky pike pluth provides practical and easyto implement. Dealing with difficult participants bob pike, csp and dave arch. Every trainer experiences the frustration of dealing with the debators, the dominators, and the incessant questioners. It identifies the types of people and situations likely to give us problems. Dec 29, 2015 we are highly technical people, after all, and the internet is full of possibilities. The paperback of the coping with difficult people by robert m. H2 training %26 consultancy limited, newbury, england. A difficult participant is, by definition, someone who disrupts or interferes with the learning of others and themselves. In the research we did for our book, dealing with difficult participants, dave arch and i identified 15 different types of difficult participantsand 127 strategies for dealing with them. What are the best books and resources for dealing with. Roberta has written 42 different titles some in foreign languages and others in large print and ebook formats. Her dealing with difficult people has been an international bestseller since 1990 with 24 publishers in 18 languages. Dealing with difficult people management training institute. The talkative participant has something to say about everything.
In that sense, it is open to the charge of being manipulative. One challenging thing to deal with as a facilitator is the difficult participant. How to handle difficult participants all trainers have to manage difficult participants at one time or another. With more than 15 years as a training professional and two training industry bestselling books on the market, becky pluth, the bob pike groups president, and ceo, doesnt rest on her laurels. Buy ebook, managing difficult participants pocketbook ebook. The two ricks are coauthors of the bestselling audio and video tapes how to deal with difficult people, telecare, and others, along with the bestselling books dealing with people you cant stand, dealing with relatives, life by design, and love thy customer. The key to dealing effectively with difficult participants is to plan ahead. Dealing with difficult subjects william beem photography. Difficult behavior is a good example of an area where a difference can be made.
This training workshop addresses people styles, deescalation techniques, difficult behaviors, and techniques for improving communication with a range of different types. And while you may not know those leaders personally, a number of them have written books that, in addition to being entertaining and relatable, can teach you a lot about constructively coping with drama in the workplace. Managing difficult participantstraining basics book. The book is very simplistic but gives you a superb insight to the types of difficult situations and some of the strategies and techniques for resolving them. While it does not follow the guide by the letter, it does fit perfectly with it. Participants, dave arch and i identified 15 different types of difficult participantsand 127 strategies for dealing with them. If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their ownlearning. Lower the drama of difficult encounters with library customers. Its ok to disagree, especially when it means we reach cool new conclusions. Youll learn first how to identify the types of difficult participants, and then how to decide which technique 127 in all is best suited for dealing with that individual. Jul, 2008 what are the best strategies for dealing with people who are argumentative, disruptive, negative or just not contributing. Much of this behaviour is amusing and tolerable providing it doesnt impinge on others learning.
All the challengers i have met with are in here and so are articulate, wellpractised and pragmatic replies. You know the destructive effect that difficult participants can have on their own learning, as well as on the groups learning process. So for each difficult participant, the authors provide a list of strategies. Dealing with difficult behavior training course logitrain. Her dealing with difficult people has been an international best. Sometimes tricky behaviours will emerge during a training session. Arch dave and a great selection of similar new, used and collectible books available now at great prices. May 02, 2012 the key to dealing effectively with difficult participants is to plan ahead. Learn the neuroscience behind instructorled, participantcentered training strategies. Packed with hints, tips and warning of potential hazards. Dealing with difficult people 9780809125968 by charles keating.
Managing difficult participantsthey seem to breed in every classroom. With many training classes mandated by managers, some participants may be reluctant from the beginning. Dealing with difficult people 6 powerful strategies guaranteed to improve. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Dealing with potentially dangerous library customers. I have a book entitled dealing with difficult participants by bob pike and dave arch. I read quite a few of the titles, and while most contained parts that resonat. Dealing with difficult behaviour training it is easy to deal with difficult people provided you have a better understanding of them and their intentions. Sometimes, when you request that participants turn off their beepers and cellular phones before attanding the workshop. Corral the big mouth or the rambler who goes on and on. Dealing with difficult meeting or training participants. Encourage all participants to speak up, and dont let anyone dominate. Here are a few reasons that may cause someone to be a little less than cooperative when you want their portrait.
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